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On e-Reader Tech News we track down the latest e-Reader news. We will keep you up to date with whats hot in the bestsellers section, including books, ebooks and blogs... and we will also bring you great e-reader tips and tricks along with reviews for the latest devices and accessories.

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May 2018
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Kindle Warranty

I just had to exercise warranty on my Kindle 2. Hence the reduction of the number of posts on this blog…

The quality of the warranty service was a very pleasant surprise to me indeed. It goes way above and beyond of what I’ve experienced with other companies:

  • Phone wait was less than 3 minutes
  • The only thing I was asked to verify was that my Kindle 2 was fully charged and rather than telling me to do it anyway and call back in 3 hours like some other companies did. They took my word for it and emailed me the RMA shipping label. Easy and simple.
  • Now for the best part – Kindle warranty replacement uses one-day shipping and cross-shipment. This means that if your Kindle needs to be replaced – you’ll most likely get it within 24 hours and before you actually send the damaged unit back to them.
  • Since I wasn’t expecting such fast turnaround (in the past I had to wait for weeks for my electronics to come back from warranty repair) and I had several long trips planned for the next week I actually ordered another Kindle 2 with one-day shipping so that I’ll not have to spend days in planes, trains and automobiles without my books. When I called the warranty I was told “no problem”. They refunded me the shipping charge and set up RMA as return for refund.

kindle 2 year warrantyNow does this rock or what? Hopefully other companies will use Amazon as example.

While I’m on the topic – there are some 3rd parties providing extended warranty for the Kindle:

1) 2-Year Extended Warranty for Kindle 2 by ServiceNet. They extend the basic warranty to 2 years and cover 1 incident of drop related damage.

2) http://www.squaretrade.com/ offers 2 and 3 year extended warranty options for almost all electronics, including Kindle 2. For K2 I was quoted $49 for 3-year extended warranty.

Both warranties need to be purchased within 30 days of Kindle purchase. Since my current warranty replacement is officially a return for refund and new purchase I’ll heavily consider using one of these options. I doubt that any of them would offer 1-day cross-shipping though…

Please let me know if had any experience with either of these warranties.