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May 2018
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Kindle DX broken by air-travel

Broken Kindle DX

Broken Kindle DX

Almost a year ago I posted about Kindle 2 being broken by air-travel. Well this time if was Kindle DX that got it… I was returning from a vacation with my parents and since there were many of us travelling and all of us love reading, Kindle DX that was usually stay-at-home kind was taken along for a want for more portable e-Readers. Once the plane was in the air my Mom tried to power it on and instead of Walter Scott novel saw some horizontal lines that I was all too familiar with. This time around they were accompanied by some vertical lines.

Since this time around I didn’t power the Kindle on after I’ve cleared security I can’t tell for sure where it was ruined by X-ray machine (which I still consider unlikely but not impossible) or by slight decease in cabin pressure that accompanies the take-off.

As usual Amazon customer service was top notch. Within 24 hours of a phone call there was a new Kindle DX on my porch. I secretly hoped that Amazon wouldn’t have any CMDA B004 Kindle DX left and that the replacement would be a newer GSM B005 Kindle DX with better battery life but unfortunately it wasn’t so. Even so I can’t really complain.

Kindle Warranty

I just had to exercise warranty on my Kindle 2. Hence the reduction of the number of posts on this blog…

The quality of the warranty service was a very pleasant surprise to me indeed. It goes way above and beyond of what I’ve experienced with other companies:

  • Phone wait was less than 3 minutes
  • The only thing I was asked to verify was that my Kindle 2 was fully charged and rather than telling me to do it anyway and call back in 3 hours like some other companies did. They took my word for it and emailed me the RMA shipping label. Easy and simple.
  • Now for the best part – Kindle warranty replacement uses one-day shipping and cross-shipment. This means that if your Kindle needs to be replaced – you’ll most likely get it within 24 hours and before you actually send the damaged unit back to them.
  • Since I wasn’t expecting such fast turnaround (in the past I had to wait for weeks for my electronics to come back from warranty repair) and I had several long trips planned for the next week I actually ordered another Kindle 2 with one-day shipping so that I’ll not have to spend days in planes, trains and automobiles without my books. When I called the warranty I was told “no problem”. They refunded me the shipping charge and set up RMA as return for refund.

kindle 2 year warrantyNow does this rock or what? Hopefully other companies will use Amazon as example.

While I’m on the topic – there are some 3rd parties providing extended warranty for the Kindle:

1) 2-Year Extended Warranty for Kindle 2 by ServiceNet. They extend the basic warranty to 2 years and cover 1 incident of drop related damage.

2) http://www.squaretrade.com/ offers 2 and 3 year extended warranty options for almost all electronics, including Kindle 2. For K2 I was quoted $49 for 3-year extended warranty.

Both warranties need to be purchased within 30 days of Kindle purchase. Since my current warranty replacement is officially a return for refund and new purchase I’ll heavily consider using one of these options. I doubt that any of them would offer 1-day cross-shipping though…

Please let me know if had any experience with either of these warranties.