Kindle owner John Federico recently had some trouble with his Kindle after it developed a crack on the bottom of the device, this is what he had to say about Amazon’s customer support;
I love my Kindle and I’m a big fan of Amazon – even more now after dealing with their Kindle Customer Support folks.
My Kindle developed a strange crack on the bottom of the unit where the ports and volume control are located. I called Amazon support to explain the situation and they immediately shipped a new Kindle (so I wouldn’t be without mine while they replaced it.)
When the new one arrived, the process for deactivating the original Kindle and activating the replacement was fast and flawless.
I packed up my original unit into the replacement’s box, slapped on the return shipping label that Amazon sent me and off it went, back to Kindle-land.
Nice job, guys.
Nice job indeed – it seems like the Amazon customer service guys did a great job in dealing with John’s problems, I am a bit surprised that they shipped out a replacement before requesting John’s Kindle back. However, this is a really good sign that Amazon are looking after their Kindle customers, which is impressive after you read about all the Amazon horror stories out there.
Here where you can find details on how to contact Amazon Customer Service.
Source: brandbrains.net
Amazon had my credit card on file, so it wasn’t that big a risk for them. If I didn’t return the replacement Kindle, they would have just hit my card for $499.
-jf.